In today’s tech-savvy world, everyone is buzzing about artificial intelligence, or AI, and how it can bring success to their businesses. Anukica Gupta, the chief product officer at Rubric, has been diving deep into this transformative technology. With nearly five years under her belt at Rubric, Gupta has played a significant role in what she refers to as the “AI transformation” of her company. This transformation began when their engineering team recognized the potential of AI agents—powerful tools that act independently to get things done, unlike the simpler chatbots of the past.
However, with great power comes great responsibility. Gupta’s team soon discovered that these AI agents, capable of autonomously taking actions, carry considerable risks. Imagine an AI agent accidentally deleting a crucial database or messing up important company assets—yikes! This realization prompted the team to create a new product called “Agent Rewind,” which tracks the actions taken by these agents and provides a safety net for users by allowing them to reverse unwelcome actions. This innovative tool not only protects users from potential mishaps but opens the door for Rubric to offer new solutions to their customers who might face similar challenges.
But that’s not all! The journey didn’t stop there. Gupta’s team expanded their efforts with the launch of Rubric Agent Cloud. This holistic solution monitors and regulates all AI agents, ensuring they operate within carefully defined boundaries. Businesses can now set various policies, such as preventing agents from sending emails to customers or offering financial advice. With such safeguards in place, companies can feel less anxious about the risks of letting AI agents run wild in their systems.
As they developed Rubric Agent Cloud, the team learned that AI agents come in various shapes and sizes, from Microsoft Copilot to Salesforce’s Agent Force. Monitoring all these different agents posed a challenge. To tackle this, Gupta’s team decided that the best approach would be to focus on the model layer, providing a comprehensive look at what’s happening behind the scenes. They harnessed a small language model to evaluate agent activities and ensure they align with the set policies. This approach differs from traditional cybersecurity measures, which often monitor network traffic, proving that innovation is key to staying ahead in the tech landscape.
AI is undoubtedly a game changer, but with any new technology comes uncertainty, especially when it comes to measuring return on investment (ROI). As companies invest heavily in AI tools, understanding whether they are seeing real benefits can be tricky. Gupta encourages leaders to chase after AI adoption and recognize that risk management is just as crucial as the speed of transformation. She believes the best way to inspire change is for top executives to actively engage with AI themselves, demonstrating its potential benefits to their teams. This active encouragement allows creativity and innovation to flourish, helping everyone discover new and meaningful applications for AI within their organizations.
In the end, the business world is adjusting to the promise and perils of artificial intelligence. As companies like Rubric lead the charge in thoughtful AI adoption, the future looks bright for those who embrace this evolving landscape. With the right mix of innovation, caution, and curiosity, organizations can unlock the full potential of AI while keeping risks in check—truly a win-win situation!
